These terms govern your use of the Dock Software website and the custom software development, AI, cloud, and DevOps services we provide. Specific engagements are also governed by a separate Master Services Agreement or Statement of Work.
Last Updated: May 21, 2026
By accessing or using dock-software.com or any service provided by Dock Software ("we", "us", or "our"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, you must not use the website or our services. These terms apply alongside any signed agreement between us and a client; in the event of a conflict, the signed agreement prevails for that engagement.
Dock Software is a software development company. We provide custom web and mobile application development, AI and machine-learning solutions, cloud and DevOps engineering, technical consulting, and ongoing maintenance and support. Specific deliverables, technologies, timelines, acceptance criteria, fees, and resourcing for each engagement are defined in a written proposal, Master Services Agreement (MSA), or Statement of Work (SOW).
Every paid engagement is governed by a written Statement of Work or equivalent project agreement signed by both parties, which describes the scope, deliverables, milestones, acceptance criteria, assumptions, dependencies, change-control process, fees, and payment schedule. Any work outside the agreed scope (a "change request") will be quoted separately and only proceed after written approval. Estimates provided before signature are non-binding indications, not fixed commitments.
Our services are intended for businesses and professionals. To engage us you must be at least 18 years old (or the legal age of majority in your jurisdiction) and have the legal authority to bind the entity on whose behalf you act. By using the site or executing an engagement you represent that you meet these requirements.
Where access to our systems or to a client's systems requires an account, you agree to provide accurate information, keep credentials confidential, and use multi-factor authentication where available. You are responsible for all activity under your account and must notify us promptly of any unauthorized access. During engagements you may grant us limited, revocable access to your repositories, cloud accounts, or production systems strictly to perform the agreed work.
You agree not to use our website, services, or any deliverables to: violate applicable law or third-party rights; transmit malware, viruses, or other harmful code; reverse-engineer, scrape, or probe our systems without written permission; build a directly competing product using our confidential know-how; or engage in any conduct that may damage our reputation, operations, or those of our clients.
Both parties may exchange non-public information during an engagement, including business plans, source code, architecture, customer data, financial information, and personnel details. Each party agrees to: (a) use the other's Confidential Information solely to perform or receive the services; (b) protect it with at least the same care it uses for its own confidential information, and no less than a reasonable standard; (c) limit access to personnel and approved sub-processors who need it and are under written confidentiality obligations; and (d) return or securely destroy it on request or on termination, subject to backup retention and legal hold requirements. A separate Non-Disclosure Agreement, if signed, will supplement these provisions.
Website and pre-existing IP: All content on dock-software.com — including text, graphics, logos, designs, and source code published by us — and all of our pre-existing tools, libraries, frameworks, methodologies, and know-how ("Background IP") remain the exclusive property of Dock Software or its licensors. Client deliverables: Subject to full payment of the applicable fees, and unless the relevant Statement of Work provides otherwise, custom code, designs, and documentation created specifically for a client under that SOW (the "Foreground IP") are assigned to the client on delivery, excluding any Background IP and Third-Party Components. Background IP license: Where Background IP is incorporated into a deliverable, we grant the client a perpetual, worldwide, royalty-free, non-exclusive license to use it as part of the deliverable for its internal business purposes. Feedback and aggregated learnings: We may use general skills, experience, and non-confidential learnings gained during an engagement for future projects.
Our deliverables may incorporate open-source software and other third-party components, each governed by its own license (e.g., MIT, Apache 2.0, BSD, GPL, LGPL, MPL, or commercial licenses). We will use commercially reasonable efforts to use components with licenses appropriate for the intended use, identify material components on request, and avoid copyleft licenses where they would compromise the client's stated commercial model. The client is responsible for complying with the terms of those licenses in its ongoing use of the deliverable.
Fees, currency, and the payment schedule for each engagement are set out in the relevant SOW, proposal, or invoice. Unless agreed otherwise in writing: invoices are payable within fourteen (14) days of issue; fees are exclusive of VAT and other applicable taxes; we may charge interest of 1.5% per month on overdue amounts (or the maximum permitted by law, if lower); and we may suspend work and access to deliverables for accounts more than thirty (30) days overdue, having given written notice. Deposits and milestone payments, once paid, are non-refundable except as expressly stated in the SOW.
Each deliverable is subject to the acceptance criteria and acceptance period stated in the SOW (by default, ten (10) business days from delivery). The client must report defects in writing during the acceptance period; otherwise the deliverable is deemed accepted. For a period of thirty (30) days following acceptance (the "Warranty Period"), we will, at no additional cost, correct material defects that cause the deliverable to fail to conform to the agreed specifications, provided the defect is reproducible and the deliverable has not been modified by anyone other than us. The Warranty Period does not cover issues caused by: client-supplied content or data, third-party services or components, infrastructure failures, changes in third-party APIs or platforms, or use outside the documented intended environment. Support and maintenance beyond the Warranty Period are provided under a separate support agreement.
Our website and the deliverables we build may integrate with or rely on third-party services — for example, cloud providers, payment processors, authentication providers, analytics platforms, and AI APIs. We are not responsible for the availability, content, security, pricing, or practices of any third party, and your use of those services is governed by their own terms and pricing. Changes in third-party APIs, terms, or pricing are not deemed defects in our deliverables.
Except for the express limited warranty stated above and any specific warranties set out in an SOW, the website, services, and deliverables are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, uninterrupted operation, and non-infringement. We do not warrant that AI- or machine-learning-based outputs will be accurate, complete, or free from bias, and the client is responsible for reviewing such outputs before relying on them.
To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with these terms or the services. Our total aggregate liability arising from or related to a given engagement shall not exceed the total fees paid by the client to us for that engagement during the twelve (12) months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law (such as fraud, gross negligence, or willful misconduct).
You agree to indemnify and hold harmless Dock Software, its officers, employees, contractors, and partners from any claim, liability, damage, or expense (including reasonable legal fees) arising from: (a) your breach of these terms or of an SOW; (b) your misuse of the website, services, or deliverables; (c) content, data, or materials you supply to us; or (d) your violation of any law or third-party right. We will, on similar terms, defend you against any third-party claim that a deliverable created by us infringes a valid copyright or trade secret, subject to the limitations and exclusions set out in the relevant SOW and these terms.
Either party may terminate an engagement for material breach that remains uncured for thirty (30) days after written notice, or as otherwise set out in the SOW. We may also suspend or terminate access to the website or services at any time if we reasonably believe these terms or applicable law have been violated. On termination: the client pays for all services performed up to the termination date and any non-cancellable third-party costs; each party returns or destroys the other's Confidential Information; and clauses that by their nature should survive termination — including intellectual property, confidentiality, payment of fees due, disclaimers, limitations of liability, indemnification, and governing law — shall survive.
These Terms & Conditions are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws principles. Any dispute arising from or relating to these terms, the website, or the services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless otherwise agreed in writing in a specific engagement agreement.
We may revise these Terms & Conditions from time to time. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised terms. Changes do not retroactively alter the terms of an executed SOW.
For any questions about these Terms & Conditions, an engagement, or our services, contact us at: Dock Software Court Tower 506, Business Bay, Dubai, UAE Email: [email protected] Phone: +971 581 250 616